Refund Policy
Basic refund policy
Our policy is valid for a period of 30 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 30 days has lapsed, we can’t, unfortunately, offer you a refund.
In order to receive a refund the purchaser must return the item(s), any expense in doing so are made at the purchasers cost.
Refund requirements
The following criteria must be met to qualify for a refund:
Product is defective
Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
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In the event that the product is defective, but can be restored; we reserve the right to do so instead of issuing a refund.
Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
In addition Items sold as an agent on behalf of others cannot be refunded or returned.